We are simply providing the consumer with an easy-to-read, formatted copy of the information currently contained in their credit files as provided by Experian, Equifax and/or TransUnion. We have no control over the information contained in consumer credit files.

You must speak with a representative. No emails or faxes will be accepted for corrections.

There are rare cases where one or more of the credit bureaus may have conflicting information in their credit file than the information provided by the consumer. In such a case, the credit bureau may refuse to release the information to us. You will still receive information from the responding bureau(s). You will be required to contact the non-responding credit bureau(s) directly to resolve the discrepancy.

If you did not attempt to complete the registration process, you must contact our customer service department at 866-883-3309 and a representative will help you complete your registration. Please be aware that at this point your order has been processed and charged to your credit card. All you have to do is establish your user name and password and log in to your membership. You will not be eligible for a refund.

If you were unable to complete your registration due to a technical error, you must contact our customer service department at 866-883-3309 and a representative can assist you. If a representative is unable to complete your registration process, a refund will be given.

If you failed the authentication process and couldn’t view your credit report online, you must contact our customer service department at 866-883-3309 and a representative will assist you. We are committed to safe guarding your identity. We enforce a strict authentication process that you must successfully complete in order to view your credit report. There will be no refunds for those individuals that do not attempt to complete this process. E-mail and fax cancellations are not accepted.

When you placed your order, you agreed to the following: We are not authorized to provide credit reports for anyone other than the consumer requesting their credit report. In other words, we cannot provide reports to anyone for any business purposes; for your ex-spouse; etc. The person whose report was ordered must contact our customer service department at 866-883-3309.

If you decide to cancel within your trial period, you will not be charged and your free products are yours to keep. You may cancel your membership at any time during or after the trial period, however, no refunds will be issued for any previous monthly membership billings. To contact customer service regarding your free trial or membership, please click here. Email and fax cancellations will not be accepted.

If you have ordered an ongoing service on a monthly or annual basis, you authorize CreditReport.com to bill your credit card each month or year, at the current rate, unless you contact us at 866-883-3309 to cancel your order.